Shipment
Return or Exchange of Goods
Should your purchase turn out to be unsatisfactory, you have the right to return or exchange the item. To do so, you will need to submit a written request (e-mail, post, fax) for return or exchange authorisation. You will then receive our written approval, together with all necessary instructions. For your security, it is important to insure the item being sent back. The right to return or exchange the item must be exercised within 20 days of shipping date. You will be charged shipping charges, handling and taxes in all cases (outward and return). On no account will shipping charges be refunded, even in the event of late delivery. On receipt back of original goods, the amount owed will be refunded to you only after this has been paid out to us by the shipping company. We would remind you that goods must be returned in perfect condition and in the original packaging (box). In the case of articles on special offer (reduced), individual items and special designs, the rights of return and exchange are conditional only.
Shipping Charges
Where to? Value of Goods Shipping Europe not including Switzerland 0,00Euro - 100,00Euro > 10,00Euro from 100,00Euro > free shipping Switzerland 0,00Euro - 2000,00Euro > 24,00Euro from 2000,00Euro > free shipping USA, Canada, Australia 0,00Euro - 1000,00Euro > 30,00Euro 1000,00Euro - 2000,00Euro > 20,00Euro from 2000,00Euro > free shipping Rest of the World 0,00Euro - 1000,00Euro > 100,00Euro from 2000,00Euro > free shipping Important! Please Note: For domestic and foreign orders, we offer shipping insurance (5.00 Euro per item) to cover the replacement cost of lost or damaged articles. It is very important that you insure all packages. If you wish to take out this insurance, please let us know specifically when placing your order. The shipping cost of many goods depends on the weight, destination country and destination locality. If you have any questions, please send us an e-mail and we will be happy to calculate the exact shipping charges in advance. On no account can we guarantee that any delivery charges will be refunded, even in the event of late delivery. In order to facilitate delivery, we would ask you to give an address at which you can be reached during working hours. There is a possibility that you will be charged customs duties outside the EU.
Rush and Express Delivery
Are you in a hurry? Select "Quick Delivery" on the Order Page to receive your order as soon as possible. Please check with us beforehand about any resulting additional shipping costs. (FEDEX - GLS Express - EMS Express - DPD Express - Postal Express). Only items in stock can be sent via this type of delivery service.
Delivery Information and Complaints
Our general rule is to process all orders immediately. We dispatch all products in stock within seven days of receipt of order. We will let you know immediately if any item is not currently in stock. maestro24.com can not accept responsibility for non-acceptance of an order or for missing or late delivery of products. Both order acceptance and order fulfilment are subject to availability and any other unforeseen circumstances that might affect punctual delivery. Besides force majeure and accidents, this also relates to circumstances such as strikes, riots, work-related disturbances or lack of raw materials capable of preventing or delaying the manufacture and supply of products. The customer endeavours not to hold maestro24.com responsible for such incidents and expressly waives his or her right to damages in the event of missing or late orders or missing or late delivery of products pertaining to already approved orders. Dispatch begins once products are delivered to the responsible carrier. At that point, all risks regarding the purchase materials end for maestro24.com. maestro24.com carefully checks products over prior to delivery and for this reason any complaints with regard to damage to or absence of the goods must be made to the carrier. Any defects found, not caused by transportation, must be notified in writing to maestro24.com within 8 days of the date of discovery. maestro24.com will deal with the complaint within a reasonable period and, if it appears justified, will replace the missing or damaged parts for the customer.
Guarantee
maestro24.com grants with regard to all products a 12 month guarantee from date of shipment, provided the goods are stored and handled in accordance with their own essential characteristics. This guarantee is limited to the free replacement of parts that are defective in the opinion of maestro24.com, although this does not apply to the normal wear and tear of parts nor to any components and accessories under guarantee from third-party manufacturers. Transportation costs of any products or parts under guarantee shall be borne by the customer. Without the express written permission of maestro24.com, the customer is not permitted to dismantle, modify or repair the products in any way, except at the customer's own expense and risk. In the latter case, the buyer loses all rights guaranteed by maestro24.com.
Litigation and jurisdiction
A purchase order at maestro24.com is governed by the principle of "solve et repete" ex 1462 of the Italian Civil Code. The applicable law of the contract is Italian law. The forum for litigation is Bolzano (Italy).